My tenancy 14

• Hume's Customer Experience Charter 2024
• What is a Neighbourhood Officer?
• What is a customer well being visit?
• What do I do if my situation changes?
• How do I apply for a Centrelink payment?

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Rent and Water 7

• How is my rent calculated?
• Why am I being charged for water?
• What happens with the bond I pay?
• How can I pay my rent and other charges?
• What do I do if I have fallen behind in my rent payments?

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Rent Review 7

• What is a change of circumstance?
• What information do I need to provide for my rent review?
• How will my rent be assessed if I have no income?
• What do I do if a household member moves out?
• Do I need to tell Hume if I have a baby?

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Changing my lease 7

• What do I need to do if I want someone else to move into my home?
• Am I allowed to keep or get a pet?
• Do I need to tell anyone if I am going on holiday?
• What do I have to do if I have to leave my home for a while?
• Can my family members call Hume on my behalf?

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Ending my tenancy 3

• What do I need to do if I want to end my lease?
• What is an end of tenancy inspection?
• How do I return my keys?

Setting up electricity, gas and rubbish removal 3

• Who do I contact about gas and electricity?
• What do I do with my household rubbish?
• How do I get rid of large items like furniture?

Making changes to my home 2

• What do I do if I need changes due to medical reasons?
• What do I do if I want to makes changes to my property?

Housing for People with Disability program 29

• Meaning of words
• Hume can help you
• Who Hume works with
• If you want to live with Hume
• Links to more Information

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My community 6

• What are block meetings?
• What is the Tenants' Voice Committee?
• How do I book a community space?
• HumeLife Magazine - formally Tenants' Voice Newsletter
• How does Hume work to improve my neighbourhood?

See all 6 articles

Repairs and Maintenance 6

• Request a repair
• Urgent repairs
• Things we cant fix
• Time frames for repairs
• Smoke alarm testing

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Changes to my home 2

• Changes due to medical reasons
• Making changes or improvements to the home

General questions 11

• How do I get on the housing waiting list?
• Why does it take so long to be offered a home?
• Why do I need to provide so much information?
• I know someone who has a 3 bedroom house but only 2 people live there. That's not fair. Why does this happen?
• Why am I paying more rent than my friend and they have a nicer house than me?

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Apply for social housing 3

• Who is eligible for Social Housing?
• Where can I find application forms for social housing
• My social housing property no longer meets my needs

Apply for Affordable Housing 11

• What is affordable housing?
• Who is eligible for Affordable Housing?
• What are the income limits?
• How long can I stay?
• How much rent do I pay?

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Compliments, complaints and appeals 2

• Fact sheet: Compliments, complaints and appeals
• Appeals and feedback forms

Centrelink, debts, finance and jobs 0