Hume is committed to assisting our customers to have successful and sustainable tenancies.


If you are having trouble paying your rent, please call us on (02) 9722 4300 as soon as possible. 


It is important to remember: 

Anyone who signs a Residential Tenancy Agreement—also known as a Lease—makes a commitment to pay their rent on time and in advance to their next payment. 

 

If you have not paid rent by when it is due, you are in rent arrears. This is a breach of the tenancy agreement.


Part of your commitment as a customer of Hume is always keeping your rent 14 days in advance. It is important to contact us if you get behind in your rent - we recognise these things can happen. 


Usually we can organise a way for you to catch up on your rental arrears. We want to assist you in sustaining your tenancy.


If your account falls in arrears, you can expect to receive regular phone calls and a home visit from our staff in order to help you maintain your tenancy with us. If you fall into arrears, our Customer Accounts Team will:

  • contact you via phone and SMS in the first instance, to advise you that your rent is late. 
  • we might also visit you at your home to check on your well being.

 

If your rent is up to 7 days late, we will write to you to remind you that your rent is due. It is important you respond immediately if you cannot pay your rent, so we can support you and agree to a payment plan.


If your rent is between 7 and 14 days late, we will send you another letter again reminding you that your rent is due. 


If you do not pay your rent, we will have to commence formal action by applying to the  NSW Civil and Administrative Tribunal (NCAT) to set up a payment plan. 


Remember, it is important that you stay in contact with us so we can assist if you are having trouble paying your rent.


Hume will work with you as much as possible to help you to sustain your tenancy and bring your rent out of arrears. 


However, we need you to work us and make sure you continue to pay the agreed amount.


If you do not continue to pay rent then we may make an application to proceed with ending your tenancy with us, which could mean you losing your home.