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My tenancy

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How can I pay my rent?
Your:  rent must be paid 14 days in advance, and  water bill must be paid within 28 days of the invoice date.   Hume offers a range of ways for you to...
Wed, 6 May, 2020 at 1:44 PM
How is my rent calculated?
We work out how much rent you pay based on a formula from the NSW Department of Communities and Justice (DCJ).  This formula looks at your total household ...
Mon, 4 May, 2020 at 3:27 PM
What do I do if my neighbours are causing problems in my block or street?
You need to let us know if your neighbours or their friends are:   causing a nuisance or letting a nuisance happen using their home for illegal activiti...
Mon, 4 May, 2020 at 3:41 PM
What do I do if my situation changes?
If there has been a change in your household income, you must let us know within 21 days. You will need to: complete a new Rent Subsidy Application f...
Mon, 4 May, 2020 at 3:44 PM
How do I apply for rent assistance?
Commonwealth Rent Assistance (CRA) is a non-taxable income supplement payable to eligible people who rent a community housing property.    Centrelink pens...
Mon, 4 May, 2020 at 3:53 PM
How do I apply for a Centrelink payment?
You will need to either: visit your local Services Australia Centre access Centrelink via your MyGov account, or  call one of the following numbers: ...
Mon, 4 May, 2020 at 3:55 PM
What do I do if I have fallen behind in my rent payments?
Hume is committed to assisting our customers to have successful and sustainable tenancies. If you are having trouble paying your rent, please call us on...
Tue, 5 May, 2020 at 11:08 AM
Why am I being charged for water?
As a Hume customer, you are required to pay for the water you use.    You may be charged for water use at your home, even if you are in a complex with a s...
Tue, 5 May, 2020 at 11:19 AM
What happens with the bond I pay?
When you sign a lease with us, you would have paid a bond against your new home.    This acts as a deposit in case there is any damage to the property or ...
Tue, 5 May, 2020 at 11:20 AM
What do I do if my home is no longer suitable?
If your circumstances change your home may no longer meet your needs.    If you are a social housing customer, you may be eligible for a transfer. ELI...
Fri, 8 May, 2020 at 12:53 PM