Our Customer Charter has had a refresh - with updated content and a new look and feel. This charter demonstrates Humes commitment to a positive customer...

At Hume, we have Neighbourhood Officers, Community Development Officers, and Housing Coordinators working in your neighbourhood.     They are there to hel...

Hume's officers will conduct at least one customer wellbeing and tenancy visit per year.   This visit is to make sure that you are managing well in yo...

If someone has moved into your home or you have had a new baby you will need to complete an additional occupant request. You must let us know within 21 days...

To apply for a Centrelink Payment: visit your local Services Australia Centre access Centrelink via your MyGov account, or  call one of the following nu...

If your circumstances change your home may no longer meet your needs.    If you are a social housing customer, you may be eligible for a transfer. ELI...

Hume must provide a condition report when a new customer moves in.  The report describes the condition of the premises. It must be filled in by the ...

Hume conducts a number of different inspections each year to check on: our customers' well being and  the condition of properties within our portfoli...

The landlord/agent, or another person authorised by the landlord, can enter the premises without your consent and without notice, only in the following sit...

You need to let us know if your neighbours or their friends are:   causing a nuisance or letting a nuisance happen using their home for illegal activiti...