You can request a repair by:
We want to make sure your property is safe and well maintained. We take responsibility for the working order and maintenance of the property itself and items that we have provided including stoves and cookers. We will repair anything that breaks or is damaged due to reasonable wear and tear. Your tenancy agreement details the things that we are legally responsible for.
There are some circumstances where you as the customer will be responsible for a repair. This is usually when the damage has been caused by your actions. We can still organise to have the problem fixed for you but you will need to pay for the repairs.