Your rent should be paid 14 days in advance, and bills for water, or repairs and maintenance, should be paid within 28 days of the invoice date. 


We offer four payment options to our customers. Simply choose which option works best for you: 

  • Centrepay - set and forget with Centrelink 
  • BPAY - pay online or set up regular payments with your banking provider 
  • HumePAY - a simple way to view your outstanding balances and make online payments anytime
  • Debit Card - easy payment over the phone 


To check the current balance on your rent and non-rent accounts log on to HumePAY.

Centrepay is a voluntary and easy payment option available to Centrelink customers. Use Centrepay to make regular deductions from your Centrelink payment.

Go to for more information on how to set up your Centrepay deductions.

You will need Hume’s CRN: 555014310J.

You can also ask Hume to set it up for you. You will need to complete a Centrepay Deduction Authority. You can download a copy here.


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BPAY is an easy and secure way to manage your rent and water usage bills through your online, mobile or telephone banking.

You can choose which account to pay your bills from, and you can make one-off or schedule recurring payments on a date that suits you. You just need to make sure you have funds available in your account on the scheduled date.

Look for the BPAY logo on your water bill for the Water Bill Biller Code and Reference Number. If you would like to pay your rent via BPAY, please contact our Customer Service Centre on 1800 004 300 and select Option 3.


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HumePAY is a way to pay your rent and other bills securely online through a new payment portal.

HumePAY offers a simple and easy way to view your outstanding rent, water and bond balances and to make payments – anytime, anywhere.

Access HumePAY on our website here.


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You can also contact us over the phone. Call us on 1800 004 300, and one of our friendly team members will take your payment over the phone – all you need is your debit card.