Each year, Hume officers talk with our customers to work out which areas in your neighbourhood need to be improved. 

We then look at: 

  • the condition, age, repair and maintenance requests we've had from customers throughout the year that need a long term solution.
  • upgrades that have already happened and any work that wasn't finished due to budget or because it wasn't urgent.
  • if environmental upgrades like water tanks and composters are suitable.
  • things that have come up in block meetings about what customers want and need, including landscaping, improvements to shared areas and upgrades to security.
  • levels of crime and anti-social behaviour in the area.
  • opportunities to improve the community from grant funded programs such as gardening projects, environment awareness programs and volunteering initiatives.


When the work is completed, your Hume officers usually organise a celebration in the neighbourhood.

 For more information on how we manage our environmental improvements and shared areas, please refer to our Block Upgrade and Environmental Improvements Policy.