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Customer Service Centre
My Hume Housing
My tenancy
14
Hume's Customer Experience Charter 2024
What is a Neighbourhood Officer?
What is a customer well being visit?
What do I do if my situation changes?
How do I apply for a Centrelink payment?
See all 14 articles
Rent and Water
7
How is my rent calculated?
Why am I being charged for water?
What happens with the bond I pay?
How can I pay my rent and other charges?
What do I do if I have fallen behind in my rent payments?
See all 7 articles
Rent Review
7
What is a change of circumstance?
What information do I need to provide for my rent review?
How will my rent be assessed if I have no income?
What do I do if a household member moves out?
Do I need to tell Hume if I have a baby?
See all 7 articles
Changing my lease
7
What do I need to do if I want someone else to move into my home?
Am I allowed to keep or get a pet?
Do I need to tell anyone if I am going on holiday?
What do I have to do if I have to leave my home for a while?
Can my family members call Hume on my behalf?
See all 7 articles
Ending my tenancy
3
What do I need to do if I want to end my lease?
What is an end of tenancy inspection?
How do I return my keys?
Setting up electricity, gas and rubbish removal
3
Who do I contact about gas and electricity?
What do I do with my household rubbish?
How do I get rid of large items like furniture?
Making changes to my home
2
What do I do if I need changes due to medical reasons?
What do I do if I want to makes changes to my property?
Housing for People with Disability program
29
Meaning of words
Hume can help you
Who Hume works with
If you want to live with Hume
Links to more Information
See all 29 articles
My community
6
What are block meetings?
What is the Tenants' Voice Committee?
How do I book a community space?
HumeLife Magazine - formally Tenants' Voice Newsletter
How does Hume work to improve my neighbourhood?
See all 6 articles
Documentation: Customer Service and Repairs
Repairs and Maintenance
6
Request a repair
Urgent repairs
Things we cant fix
Time frames for repairs
Smoke alarm testing
See all 6 articles
Repairs and Maintenance
Changes to my home
2
Changes due to medical reasons
Making changes or improvements to the home
Apply for Housing
General questions
11
How do I get on the housing waiting list?
Why does it take so long to be offered a home?
Why do I need to provide so much information?
I know someone who has a 3 bedroom house but only 2 people live there. That's not fair. Why does this happen?
Why am I paying more rent than my friend and they have a nicer house than me?
See all 11 articles
Apply for social housing
3
Who is eligible for Social Housing?
Where can I find application forms for social housing
My social housing property no longer meets my needs
Apply for Affordable Housing
11
What is affordable housing?
Who is eligible for Affordable Housing?
What are the income limits?
How long can I stay?
How much rent do I pay?
See all 11 articles
Feedback
Compliments, complaints and appeals
2
Fact sheet: Compliments, complaints and appeals
Appeals and feedback forms
External support services and programs
Centrelink, debts, finance and jobs
0