The below links are directly from Tenants Union, this website can be used to answer customer questions regarding their tenancy, policies and offer advice.

General Tenancy Factsheets:

Residential Tenancy Act 

https://www.tenants.org.au/factsheet-01-residential-tenancies-act

Starting a Tenancy 

https://www.tenants.org.au/factsheet-02-starting-a-tenancy

Bond Facts

https://www.tenants.org.au/factsheet-03-bond

Rent Factsheets:

Rent Increases

https://www.tenants.org.au/factsheet-04-rent-increases

Rent Arrears

https://www.tenants.org.au/factsheet-05-rent-arrears

The Tribunal (NCAT) 

https://www.tenants.org.au/factsheet-11-nsw-civil-and-administrative-tribunal

Eviction:

Lease agreement ended by Landlord

https://www.tenants.org.au/factsheet-10-landlord-ends-agreement

Rented Premises due to be sold

https://www.tenants.org.au/factsheet-28-sale-of-rented-premises

Goods left behind

https://www.tenants.org.au/factsheet-25-goods-left-behind

Wanting to Leave Tenancy:

Leaving by own choice

https://www.tenants.org.au/factsheet-09-you-want-to-leave

Ending fixed-term Tenancy 

https://www.tenants.org.au/factsheet-16-ending-tenancy-early

Domestic Violence

https://www.tenants.org.au/factsheet-12-domestic-violence

Transfer and Sub-letting

https://www.tenants.org.au/factsheet-18-transfer-and-sub-letting

Repairs and Maintenance:

https://www.tenants.org.au/factsheet-06-repairs-and-maintenance

Electricity and Gas

https://www.tenants.org.au/factsheet-23-utilities

Locks and Security

https://www.tenants.org.au/factsheet-07-locks-and-security

Smoke Alarms

https://www.tenants.org.au/factsheet-20-smoke-alarms

Health concerns/property damage

https://www.tenants.org.au/factsheet-26-asbestos-and-lead

https://www.tenants.org.au/factsheet-24-mould