The below links are directly from Tenants Union, this website can be used to answer customer questions regarding their tenancy, policies and offer advice.

General Tenancy Factsheets:

Residential Tenancy Act

Starting a Tenancy

Bond Facts

Rent Factsheets:

Rent Increases

Rent Arrears

The Tribunal (NCAT)


Lease agreement ended by Landlord

Rented Premises due to be sold

Goods left behind

Wanting to Leave Tenancy:

Leaving by own choice

Ending fixed-term Tenancy

Domestic Violence

Transfer and Sub-letting

Repairs and Maintenance:

Electricity and Gas

Locks and Security

Smoke Alarms

Health concerns/property damage