For Translating and Interpreting Services:  call 131 450

Assessing the need for an interpreter

• The need for an interpreter should be determined prior to an appointment, wherever possible
• Assessing how well a person can understand English is the first step in identifying the need for an interpreter.
• Even when customer appears to have adequate proficiency in English, a stressful or unfamiliar situation may affect their ability to communicate effectively.

Engaging an interpreter is recommended if:

• requested by the customer
• the customer cannot comprehend or respond to basic questions in English
• you are experiencing difficulty understanding the customer and they can only respond in a limited way
• the customer relies on family or friends to communicate
• the customer prefers to speak in his/her own language
• the customer speaks English as a second language, and is in a stressful, complex or unfamiliar situation.

Hume’s Account Details With Translating And Interpreting Services: C031755