Our Customer Charter has had a refresh - with updated content and a new look and feel.

This charter demonstrates Humes commitment to a positive customer experience and our respect for customer diversity by:


• Delivering services in a culturally respectful manner.

• Ensuring equal access to services for Aboriginal and Torres Strait Islander people. 

• Ensuring all information necessary to make informed decisions about your housing options is available.

• Actively using translating and interpreting services.

• Removing barriers to participation

A charter is also our way of outlining the standards and commitments we make to our customers.

It helps to:

- Set clear expectations around our service levels, response times and available support

- Enhance trust through demonstrating our commitment to customer satisfaction

- Define benchmarks for measuring service performance